Frequently Asked Questions
We have gathered the questions we most often get about our products for you.
If you find that the grill does not get hot, you should perform a gas leak test to check if the grill has a leak in either the hose or in the hose attachment to the gas container or grill. See how to perform a gas leak test.
We recommend that you use 10 kg or 11 kg gas cylinders for FCC BBQ grills. Our experience is that gas cylinders in use have a more limited effect in colder temperatures, and especially when it is minus degrees. We therefore recommend that you store the gas bottle at room temperature for at least 1 hour before starting the grill in colder conditions. If you are going to grill outside in colder temperatures for more than 45 minutes, we recommend having an extra gas bottle available that can be used when needed. Experience has also shown that the gas cylinder's power decreases somewhat more when there is less than 20% in the cylinder under colder conditions. This will also affect the temperature of the grill.
We also recommend examining the regulator as these are sensitive to external influences. If the regulator has fallen to the ground or pounded hard into the house wall or the like, this will affect the gas flow it gives off during use. We therefore recommend testing with another regulator, for example from a neighbor or similar, to investigate whether your own regulator may be the reason why the grill does not get hot. The fact that the regulator does not work properly is often a reason for prolonged low heat in a grill.
Wind conditions can also be a reason why the grill does not get hot enough. Therefore, place the grill in a place where it is sheltered.
The temperature displayed on the thermometer on a grill can give a deviation of up to 30% from the temperature on the grill grate itself, depending on the temperature outside and wind conditions. For example, the temperature on the thermometer can show 200 degrees, while the correct temperature on the grill grate will in most cases be up to 300 degrees.
The reason may be that the regulator is damaged, so we recommend that you try with one you can borrow from the neighbor or similar. If the controller is damaged, replace it.
The cause may be related to the main burner. Therefore, remove grease and dirt from the burners. Remove the burner tube and rinse the inside with water. Remember that the burner pipe must be completely dry before you reassemble it. A tip is to lubricate the burners carefully with a little cooking oil or other oil with a high smoke point, and make sure that the holes on the burners are not blocked.
The reason may be related to side burner and wind conditions. Therefore, put the grill in the shelter.
The cause may be related to the valve on the grill. In the event of low or uneven flames, it may in some cases be due to the valve entering the burner being partially blocked. Therefore, disassemble the burner and insert a pin into and out of the hole on the valve. Refit the burner and check if this has improved the heating effect.
The reason is often that the grill is not mounted on a flat and horizontal surface. For example, a terrace floor can give skews via height differences on the terrace tables. We therefore recommend that you loosen the screws in the lower part and adjust the grill body so that it is completely straight. Then hold the grill straight and tighten the screws again. We also recommend that two people perform this assembly.
We do not recommend placing the gas bottle in the base cabinet on the grill when it is in use for safety reasons as you must have the option of turning off the gas in the event of a fire. We therefore also advise against building the gas bottle in the grill.
The model and serial number of the grill can be found either on the box in which the grill was delivered, or on the inside of the door, or on the front or bottom plate via the CE mark, depending on which grill model you have.
NB! At Chef's Special you will find the model and serial number of the grill body under the right side table.
Send us another email email@example.com with model, serial number and desired spare parts, we will help you.
You will find information about your model in the user guide on our website, under gas grills, charcoal grills, electric grills or fire and fireplace grills, depending on which model you have.
You will find installation instructions in PDF format under information about your grill on our website. Most grills also have a mounting video that shows you how to mount the grill step by step. The assembly videos can be found via the information about your grill on our website, or at FCC BBQ Youtube.